Privacy Policy

Security and Privacy

When shopping at Byron Bay Cookie Company, we have taken all possible precautions to protect the security and privacy of your personal and credit card details.
At no time do we record your credit card information on our site. Upon completing an order, you are transferred to the secure site of my gateway provider, e-matters, where your credit card details are entered at their site which has the highest possible level of certificate and Secure Socket Layer security.
We record sufficient personal details to confirm your identity, to ensure we send goods to the correct address, and to check your credit card is not stolen or being used fraudulently. Your personal details are kept securely and safely, are never sold to third parties, or used for any other purpose than what they were provided.
It is Byron Bay Cookie Company Policy to personally confirm the details of all orders prior to sending.
As a result of these security and privacy policies, it is our aim to ensure we maintain our 100% safe shopping record.

Disclaimer

Please note that Byron Bay Cookie Company makes every effort to ensure availability of all products shown on this site, at any one time there may be items unavailable. If a purchase of an unavailable item is made, the purchaser will be offered the choice of a full refund, or to choose another product.
Byron Bay Cookie Company will endeavour to ensure that any site linked to or from these pages will be of suitable content, but is not responsible for the content of these external sites.
Any personal information provided to Byron Bay Cookie Company is kept in confidence and will not be supplied to any other party without your permission.
Names, trademarks and logo's are copyrighted by their respective owners, please address any comments relating to this issue to cookie@cookie.com.au

Shipping

Byron Bay Cookie Company ships domestically & internationally using Australia Post for all deliveries.
The shipping cost is automatically calculated according to the correct weight of your purchase during the shopping process. You will see the relevant charge before your payment is required.

All orders will be dispatched within 5 working days of your order being placed.
Should you have any questions relating to your order please contact us on shop@cookie.com.au